Service Agreement
Cancellation Policy:Cancellation Policy: Clients must provide at least 36 hours notice for any cancellation or rescheduling of confirmed services.
Late Cancellations: Cancellations made less than 36 hours before the confirmed scheduled service will be subject to a cancellation fee of 30% of the total cost of service.
Last minute cancellations: Cancellations made less than 24 hours before the confirmed scheduled service will be subject to a cancellation fee of the total cost of service.
Emergency Cancellations: We understand emergencies arise; please contact us as soon as possible to discuss the situation.
Pet Policy: All pets MUST be in their crates or kept in a designated area away from the cleaning crew. Hero Cleaning will NOT be held responsible for any injuries or damages that may arise from your pet not being kept in a safe place. You are responsible for paying for any injuries to our staff resulting in your pet being loose. Please be aware that Hero Cleaning will NOT clean up pet feces of any kind.
Hazardous Material / Safety Concerns: Hero Cleaning reserves the right to refuse any service that we feel is hazardous or will put any of our employees in danger. We do not use any harsh chemicals or bleaches and reserve the right to refuse to use any requested chemicals that we feel pose a health risk. Please be aware that the safety and well-being of our employees comes first.
No Show / Lock Outs: In the event that our cleaning crew arrives at the scheduled location at the scheduled time and we are not able to enter the residence, Hero Cleaning will attempt to contact you in any form to be let in. If after our resources have been exhausted, we are still not able to get in, Hero Cleaning reserves the right to refuse you service. Hero Cleaning also reserves the right to charge you an additional $15 lock-out fee on your next appointment.
Payments / Refunds: Payment Methods: We accept payment via credit card, debit card, and Zelle.
Card on File: We required our clients to Provide a Credit/Debit Card on File in order to schedule a service
Payment Schedule: All payments must be made at least 24 hours prior to the cleaning service being scheduled unless otherwise agreed upon in advance.
Receipts: Receipts for all payments will be provided electronically via email upon request.
ssues: Hero Cleaning strives to make every customer happy. If for any reason you are not satisfied with the service, please get in contact with us and we will rectify any mistakes on our end. Issues must be brought to our attention WITHIN 24 hours of the last cleaning. Issues include unsatisfactory service, missing items, unfinished service, and payment issues. Hero Cleaning will come back to the residence and fix any issues, as long as we are notified within 24 hours after the cleaning.
If your apartment needs extra attention we will communicate this to you as well as the additional fee amount. We do not organize, rearrange, wash and dry, or clean up after events unless otherwise arranged.
Lost Items: Hero Cleaning will not be held responsible for any items left behind in an empty, move-out cleaning. Items found usable will be donated accordingly and anything found to be unusable will be disposed of.
Hero Cleaning asks that occupants keep away from the cleaning area during the time of cleaning. This is to prevent safety and productivity issues. For your safety, please refrain from giving our crew verbal instructions while they work. If you are concerned or unsatisfied, please call 708-426-6025 immediately.
Hero Cleaning is committed to excellence in every aspect of our service. Our goal is to ensure that every clients experience with us is nothing short of exceptional. With a focus on quality, reliability, and customer satisfaction, we strive to exceed expectations with every cleaning session. Our team of skilled professionals is passionate about creating clean and healthy living spaces, using eco-friendly products and efficient cleaning techniques. Thank you for reading our service agreement and we hope this helps in creating a seamless working relationship.
Privacy Policy: Hero Cleaning is a growing company that seeks to demonstrate our hard work on a daily basis. Occasionally, we will take pictures of any jobs we feel are worthy of being posted on our website or social media, protecting any private information. We appreciate all of our customers who allow these pictures, as it is a way for us to display our hard work. But any customer can opt out of having these pictures taken, please simply tick the box below.